Refund policy
At Balloxus, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 5 of delivery.
- Be unused, unworn, and in their original condition.
- Include all original packaging, tags, manuals, and accessories.
- Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
- Have proof of purchase or order confirmation.
Non-Returnable Items
The following items cannot be returned or refunded unless received damaged or defective:
- Personalized or custom-made products
- Digital products or downloadable items
- Gift cards
- Clearance, final-sale, or discounted items (unless defective)
- Products marked as non-returnable on the product page
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within [ 2 DAYS] of delivery at [support@balloxus.com].
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage or defect
Once reviewed, we will arrange a replacement, exchange, or refund at no additional cost.
Exchanges
We offer exchanges for eligible items that are damaged, defective, or if you received the wrong product.
To request an exchange, please contact us at [support@balloxus.com]. Exchange requests are subject to product availability.
Return Process
- Contact us at [support@balloxus.com] with your order details.
- Our support team will review your request and provide return instructions.
- Securely package the item and ship it to the return address provided.
- Once the returned item is received and inspected, we will notify you of the approval status.
Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect item, Balloxus will cover the return shipping costs.
- For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.
- Original shipping charges are generally non-refundable unless the return is due to our error.
Refund Process
Once your return is approved and inspected, refunds will be processed to your original payment method.
Please allow up to [7days] for the refund to appear in your account, depending on your payment provider or bank.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: [support@balloxus.com]
Business Hours: [10:00AM - 6:00pm]
Shop with confidence at Balloxus. Every order is backed by our commitment to quality, excellent customer service, and customer satisfaction. ✨